To enable participants to have a firm grasp on best practices in managing absenteeism in order to increase productivity, work quality and morale and how to provide proper knowledge on go to conduct a performance improvement plan
To enable participants to have a firm grasp on best practices in managing absenteeism in order to increase productivity, work quality and morale and how to provide proper knowledge on go to conduct a performance improvement plan.
DAY 01 June 3, 2025
Registration
8.30am – 9.00am
Module 1
9.00am – 10.30am
Introduction to Labour Laws (Employment Act 1955 and Industrial Relations Act 1967) in Malaysia
Intention of the Acts
Who does the Acts apply to?
The process, timeline and legal exposure to employers in the Labour and Industrial Relations Department
Morning Tea Break
10.30am – 10.45am
Module 2
10.45am – 1.00pm
Overview of misconduct
Statutory provisions on misconduct (s.14 of the Employment Act 1955 & s.20 of the Industrial Relations Act 1967)
Difference between managing misconduct and poor performance
Disciplinary process of managing misconduct
Blueprint in managing misconduct
Hot stove principle in managing misconduct
Lunch Break
1.00pm – 2.00pm
Module 2
2.00pm – 3.45pm
Overview of misconduct (contd.)
– Types of misconduct
Malingering
Absenteeism & Abuse of MC
Lateness
Afternoon Tea Break
3.45pm – 4.00pm
Module 2
4.00pm – 4.45pm
– Types of misconduct (contd.)
Neglect of duty and negligence
Insubordination
Theft, cheating and dishonesty
Fighting & Assault
Sexual Harassment
Private Conduct
Q & A Session – End of Day 1
4.45pm – 5.00pm
DAY 02 June 4, 2025
Registration
8.30am – 9.00am
Module 3
9.00am – 10.30am
Investigation techniques for disciplinary management – How investigation notes are important in preparing for domestic inquiry and/or a potential court case?
Morning Tea Break
10.30am – 10.45am
Module 3
10.45am – 1.00pm
– Non-confrontational Investigation Approach
Traditional investigation vs non-confrontational investigation approach
Defining the objective of an investigation session
Pre-investigation plans and strategies
Legal and ethical considerations
Admissible and non-admissible evidence
Behavioural norming exercise
Exploring emblems
Rationalisation process and testing for admission
Obtaining and recording admission
Options when admission is not obtained
Presenting the investigation report
Assisting the framing of a charge/allegation in Show Cause Letter and Notice of Charge and recommending suspension
Lunch Break
1.00pm – 2.00pm
Module 4
2.00pm – 3.45pm
Domestic Inquiry Process: – Preparing a DI – checklist to consider – Principles of Natural Justice – Burden of proof and standard of proof – Understanding the roles – Chairman, panel members, prosecutor, secretary and accused employee – Understanding the flow of DI – Examination techniques – Admissible evidence vs unlawfully obtained evidence or hearsay – Case studies on defective Domestic Inquiry – Drafting a solid panel report
Afternoon Tea Break
3.45pm – 4.00pm
Module 5
4.00pm – 4.45pm
Conclusion of the Disciplinary process: – Considerations of punishment
Effect on single misconduct
Proportionality of punishment
Past misconduct
Q & A Session – End of Day 2
4.45pm – 5.00pm
Registration
8.30am – 9.00am
Module 1
9.00am – 10.30am
Introduction to Labour Laws (Employment Act 1955 and Industrial Relations Act 1967) in Malaysia
Intention of the Acts
Who does the Acts apply to?
The process, timeline and legal exposure to employers in the Labour and Industrial Relations Department
Morning Tea Break
10.30am – 10.45am
Module 2
10.45am – 1.00pm
Overview of misconduct
Statutory provisions on misconduct (s.14 of the Employment Act 1955 & s.20 of the Industrial Relations Act 1967)
Difference between managing misconduct and poor performance
Disciplinary process of managing misconduct
Blueprint in managing misconduct
Hot stove principle in managing misconduct
Lunch Break
1.00pm – 2.00pm
Module 2
2.00pm – 3.45pm
Overview of misconduct (contd.)
– Types of misconduct
Malingering
Absenteeism & Abuse of MC
Lateness
Afternoon Tea Break
3.45pm – 4.00pm
Module 2
4.00pm – 4.45pm
– Types of misconduct (contd.)
Neglect of duty and negligence
Insubordination
Theft, cheating and dishonesty
Fighting & Assault
Sexual Harassment
Private Conduct
Q & A Session – End of Day 1
4.45pm – 5.00pm
Registration
8.30am – 9.00am
Module 3
9.00am – 10.30am
Investigation techniques for disciplinary management – How investigation notes are important in preparing for domestic inquiry and/or a potential court case?
Morning Tea Break
10.30am – 10.45am
Module 3
10.45am – 1.00pm
– Non-confrontational Investigation Approach
Traditional investigation vs non-confrontational investigation approach
Defining the objective of an investigation session
Pre-investigation plans and strategies
Legal and ethical considerations
Admissible and non-admissible evidence
Behavioural norming exercise
Exploring emblems
Rationalisation process and testing for admission
Obtaining and recording admission
Options when admission is not obtained
Presenting the investigation report
Assisting the framing of a charge/allegation in Show Cause Letter and Notice of Charge and recommending suspension
Lunch Break
1.00pm – 2.00pm
Module 4
2.00pm – 3.45pm
Domestic Inquiry Process: – Preparing a DI – checklist to consider – Principles of Natural Justice – Burden of proof and standard of proof – Understanding the roles – Chairman, panel members, prosecutor, secretary and accused employee – Understanding the flow of DI – Examination techniques – Admissible evidence vs unlawfully obtained evidence or hearsay – Case studies on defective Domestic Inquiry – Drafting a solid panel report
Afternoon Tea Break
3.45pm – 4.00pm
Module 5
4.00pm – 4.45pm
Conclusion of the Disciplinary process: – Considerations of punishment
